Can I organise my own pick up?

Delivery

• How long does delivery take?

  Delivery can usually occur within 24 - 48 hours from receipt of payment. Depending on your location, delivery timeframes may vary in length.

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• Can I store the container at the depot?

  In certain circumstances we can arrange temporary storage of your container before final delivery. Please discuss your storage requirements with us and note in most instances your container will be inaccessible during storage.

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• What type of trucks are there?

  Depending on your location we can deliver using Tilt Tray, Side Loader, Hiab or Flat Bed.

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• Can I choose the truck type to deliver?

  We will take every measure to cater to your preference if you have a particular truck type you would like delivering your container. Please raise your preference with us when discussing your site conditions.

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• How will I know when my container will be delivered?

  When completing your order we will ask if you have a delivery preference and give you an indication of when we expect delivery will occur. Before delivery, our transport operator will be in contact to give you an estimated site arrival time. If you have any questions about your delivery you are able to contact us at any stage.

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• What if I need to change the delivery time?

  Please notify us as soon as possible to reschedule your delivery. We can usually change delivery without charge if minimum 24 hours notice. 

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• Can I organise my own pick up?

  We allow the customer to collect the container using their own arranged transport. Let us know when purchasing the container and we will email you along with your Invoice all the details you need to know for booking with Container Chain, which is a system in place for most Shipping Container Depots to book in a suitable time slot for the pickup of your Shipping Container. 

  There is a small surcharge (approximately $60) when you book via container chain, and all you need is your registration details and the driver’s information then you are good to go! There are a few depots in Australia that don’t have Container Chain, so our team will tell you the Depot details, and that it is a good idea to give the yard a call prior to arrival to avoid any delays or lengthy waiting times.

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• What is doors to cabin / doors to rear?

  This is the orientation of doors when the container is placed on the truck. It is important to think of what way you want the container doors to face once unloaded. Take into consideration if the truck will need to reverse into the premise. Our helpful staff can assist you in determining the correct way the doors should face to get your desired end result.

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• Will rain affect my delivery?

  Rain is an issue if it results in the trucks having to cross water, soft ground such as dirt roads or grass or affects the stability of your footers / container placement area.

  Please advise us as soon as possible if your area has been affected by rain that is likely to cause delivery issues.

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• How can I avoid hard to close doors / container racking?

  The most common problem for hard to open and close doors is due to container racking. This usually happens when the front and rear of the container are sloping in opposite directions, placing a twisting force through the opposing container corners.

  A tell-tale sign of racking is a misalignment of the top or bottom of doors where they join or overlap - one door will be lower than the other when both are closed (or as close to closed as they can be).

  In this instance the corner-post beneath the low corner will need to be lifted (using a lifting tool / jack or similar) and held in position (by using a timber/steel block or similar). Usually it is only a matter of a couple of centimetres of misalignment that needs to be fixed.

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